Shipping is a flat fee of $8 or FREE for orders over $125. Orders that are placed prior to 6PM EST will be packed same day and picked up for shipping the next morning. Orders that are placed on the weekend will be shipped out on Monday.
What If My Package is Undelivered?
Packages that have been returned to us as "undeliverable" are subject to re-shipping at the buyer's expense, and the initial shipping charges are non-refundable. Please allow 24 hours from the time that USPS shows your package as delivered for your package to arrive. If 24 hours has passed since USPS tracking shows it as delivered, and your package has still not arrived, please reach out to your local post office to ask for geolocation information. This geolocation will show the last place that your package was scanned in by USPS. If the package has been delivered incorrectly, USPS should attempt to recover the package. Please reach out to our customer service team via email within 5 days of the tracking showing that your package has been delivered, with your geolocation information, so that we may further assist.
If you have had an order that shows as delivered in the past and this is your second lost package we will forward you to a manager for assistance in filing a claim with USPS. If a package is not delivered due to the incorrect address being provided to Grace + Glamour Boutique at the time of purchase, we will not be held liable for mis-delivery. If an order lost by USPS is over $200, an email will be sent for address verification before shipping any future orders.
What If My Package is Damaged, Defective, or Has the Wrong Items?
We triple check all items that are shipped out. Should you receive a damaged, defective or wrong item, please email us at email@example.com within 3 days of receiving the package. We will talk about the package and process the replacement of the damaged, defective, or wrong item. We will send out a replacement of the original item purchased at no cost, as long as the item is available, and the item still has the tags attached. (NO EXCEPTIONS.) If the item is not available, you will receive a store credit of the original item. You must send photos within 3 days of the item being received for us to accept.
How Should I Care for the Items?
Be sure that you read your tags on your labels for washing instructions prior to washing the item. Some items can damage in a washer or dryer if you do not follow the care instructions properly. Grace + Glamour Boutique is not responsible for faulty items due to lack of proper washing via washing label instructions. Many clothes are hand wash / lay flat to dry.
Once a clothing item or shoe has been worn, if the items break / tears / rips, Grace + Glamour Boutique is not responsible for those damages unless a common manufacturer issue has occurred and we are already aware of the issue. (However, when it comes to accessories those are FINAL SALE at all times.)
We are not responsible for any damages done while wearing the clothing or shoes. Higher end products tend to be more delicate, so please be cautious.
For any other questions, be sure to email us at firstname.lastname@example.org. We will do our best to answer your questions within 1-2 business days. Please remember we may not be available by email on Saturday and Sunday. Thank you!